Question & Answer

Frequently Asked Questions

Answered to FAQs
  • What is the pricing for Embroidery Digitizing?

    We usually charge $8 for small sized and simple orders and $20 to $75 for the complex & jacket back designs.

  • Which type of art format is acceptable?

    You can send a .jpg, .gif, .tif, .gif, .cdr, eps, ai, .fh, .wmf, .emf, or .pdf files through email : infinumdigitizing@gmail.com

  • How do I know if my artwork is ok?

    Sometimes an "Order Alert" is created to exchange communication regarding a specific order between the customer and the company which will help in the correct interpretation of the ordered design. If you do not have any "Order Alerts", your artwork is probably ok.

  • Do you have someone I can talk to if I need help?

    Yes, we offer phone support: +1 713-574-2178. You can also use "Request a CALL BACK" form on bottom of the page. We will get back to you soon, after submission of request form.

  • What formats do you offer?

    DST, EMB,EXP, CND, DSB, DSZ, KSM, T01, T03, T04, T05, T09, XXX, EMT, EMB, TAP, SEW, JEF, HUS, PES, PEC, PCS, PCD, PCQ, CSD. OFM, PXF, AI, PDF, JPGE,EPS, CDR & so on.

  • How do I pay for my design?

    We accept all the payments via paypal.com, credit/debit cards and payoneer.com.

  • Is my payment information secure?

    Yes, the web site is encrypted under a secure connection.

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